This policy explains how refunds work for MyInfo licence PINs purchased from MyInfo or an authorised vendor. It should be read together with our Terms & Conditions.
1. Free plan
Every digital Card starts on the free plan at no cost. You may use, edit, and delete a free Card at any time with nothing further to cancel or refund.
2. Licence PINs are digital products
Premium features are unlocked by entering and activating a licence PIN against a Card. Activation immediately applies the purchased plan to that Card and makes its Premium features available for the validity period attached to the PIN. A PIN is therefore a digital product that is delivered and consumed when it is activated.
3. Seven-day refund window for unused PINs
You may request a full refund within 7 calendar days of purchase only if the PIN remains completely unused and has not been activated against any Card or product. You must provide the purchase receipt or order details and the unused PIN. A PIN purchased through an authorised vendor must normally be returned through that vendor as the original point of sale.
No change-of-mind refund is available after the seven-day period, even if the PIN has not been activated, except where applicable law requires otherwise.
4. Activated PINs are final and non-refundable
Once a PIN is activated, there is no change-of-mind refund. Activation delivers the digital product immediately and permanently consumes the PIN. The activated plan cannot be returned, cancelled, transferred back into an unused PIN, exchanged for cash or credit, or partially refunded.
This applies even if you later stop using the Card, delete it, downgrade it, decide the Premium features are not suitable for you, activate the PIN accidentally, or do not use some or all of the Premium features. Users should evaluate the free plan, the Sample Profile, and the published feature comparison before purchasing and activating a PIN.
This no-refund rule applies to the maximum extent permitted by applicable law and does not exclude a remedy that cannot legally be excluded, including for a proven duplicate charge, fraud, non-delivery, or material defect existing at delivery.
5. Before activating a PIN
Check the selected Card, plan, validity period, and available features before activation. By activating the PIN, you instruct MyInfo to deliver the Premium digital service immediately and acknowledge that the PIN becomes used and non-refundable upon successful activation.
6. How refunds are issued
If an unused-PIN refund is approved, it will be returned through the original vendor and payment method where practicable. The PIN will be cancelled and cannot later be activated.
7. Account or Card deletion
Deleting a Card or account does not create any right to a refund or restore an activated PIN. Users should retain a Card for the full purchased validity period if they wish to continue using its Premium features.
8. Contact us
For billing questions or to request a refund, email smaacaad@gmail.com or use our Contact page.