Most sign-in problems come down to the email address or the code.
Try these in order
- Check the address. Use the exact email address you used when creating the card.
- Look in spam. The code email can be filtered. Search for MyInfo.
- Use the newest code. Each new request replaces the previous one, and codes expire quickly.
- Wait, then resend. Give the email a minute before selecting Resend code.
- Try another browser. A private window rules out old cookies.
Still stuck?
Contact us with your card address and the email address you are trying to use. For account help, Premium cards have priority support.
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